Iso 9001:2015 - bsi group

Iso 9001 was revised in 2015 to bring it up to date with the needs of modern businesses and to add even more value. it's based on the high level structure (annex sl...

The importance of excellent customer service - bsi ...

The importance of excellent customer service eight out of 10 people say that customer service can influence their choice of brand, according to


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